Our Commitment to Patient Care
At Dr Scott J Turner Plastic Surgeon clinics in Manly and Double Bay, we are committed to providing the highest standard of care and professionalism. We understand that healthcare is a personal and sensitive matter, and every patient has the right to voice concerns and be heard.
Our Complaints Policy ensures that all concerns are managed fairly, respectfully, and efficiently. We take every complaint seriously and treat all parties involved with dignity and respect.
How to Provide Feedback or Make a Complaint
We encourage you to discuss any concerns about your care directly with Dr Scott J Turner or a member of our team. Open communication often leads to quick and effective resolution.
If your concern is not resolved through discussion, you may submit a formal written complaint to the practice. Please include:
- Your name and contact details
- A clear description of your concern
- Any relevant dates and details
- Your preferred outcome
Contact Details for Complaints:
Attn: Practice Manager
Dr Scott J Turner Plastic Surgeon
Manly: Suite 504, 39 East Esplanade, Manly NSW 2095
Double Bay: 18 Transvaal Ave, Double Bay NSW 2028
Email: [email protected]
Phone: 1300 437758
Our Complaints Process
- Acknowledgment: We will acknowledge receipt of your complaint within two business days.
- Investigation: Your complaint will be reviewed objectively and fairly by our practice manager.
- Communication: We may contact you for further information or clarification.
- Resolution: We aim to resolve all complaints within 30 days and will keep you informed of progress.
- Outcome: Once a resolution is reached, we will communicate the outcome to you in writing or invite you to discuss it in person if appropriate.
All complaints are documented and handled confidentially, in accordance with the Australian Privacy Principles. Your personal information will only be used for the purpose of investigating and resolving your complaint.
Escalating Your Complaint
If you are not satisfied with our response, you may escalate your complaint to the relevant external bodies in New South Wales:
- NSW Health Care Complaints Commission (HCCC)
Phone: 1800 043 159
Website: www.hccc.nsw.gov.au - Medical Council of NSW
Phone: (02) 9879 2200
Email: [email protected]
Website: www.mcnsw.org.au - Australian Health Practitioner Regulation Agency (AHPRA)
Phone: 1300 419 495
Website: www.ahpra.gov.au
For complaints specifically related to cosmetic surgery, you can also contact the Cosmetic Surgery Hotline on 1300 361 041.
Our Commitment to Improvement
We value your feedback as it helps us to continually improve our services and patient care. Dr Scott J Turner and our entire team are dedicated to maintaining the highest standards of practice and ensuring patient satisfaction.
If you have any questions about our complaints policy or process, please contact us and our practice manager will be happy to assist you.
This policy is in accordance with the Australian Charter of Healthcare Rights and relevant NSW healthcare legislation.
